Even though Edge is the second most popular browser after Chrome, it has its share of bugs. Among the many issues you might encounter with Edge, one annoying issue is getting the error message “Ok, we can’t reach this page” when visiting a webpage.
Although the problem may go away after restarting the browser, it can be more serious. We’ve looked at five fixes you can apply to your Edge browser to get it back on track.
What to try before trying these Microsoft Edge fixes
Check to see if the problem is with that page you are trying to view only before performing any repairs. You can confirm this by launching other websites in the Edge browser to see if they work.
When everything works as it should, launch the same website through another browser or in Microsoft Edge on another PC, if you have one.
There are two possibilities if the problem is with this site. The website is either experiencing technical difficulties, or its server may be down, or the website owner has blocked your IP address or region.
To rule out the second case, use a VPN or contact the website owner to unblock your IP address. In the event of a technical difficulty, wait until the issue is resolved on the backend of this site, and it can be accessed again.
If the problem only occurs in Microsoft Edge on your PC and not just on one page but on multiple pages, then it requires further investigation. Try the following fixes for further research:
1. Check the internet connection
When you encounter errors on every page you try to visit with Microsoft Edge, make sure you’re connected to the Internet properly.
Once you make sure that your internet connection is working and stable enough to run other browsers as well, there may be a network connectivity issue that is preventing Edge from working properly.
In this case, you can run the troubleshooter to fix Wi-Fi problems by referring to a guide from Microsoft on how to fix Wi-Fi problems if you carry a Windows device. macOS users can refer to this Article explaining how to fix their Wi-Fi network.
2. Change the DNS server
Try changing the DNS server if troubleshooting does not help much. If you have never changed the DNS server on your system, you are probably using the server provided by your ISP. One can’t claim how good this is, but changing it to Google’s DNS server or the server from Cloudflare might help.
By changing the DNS server, you can not only solve browser connection problems, but also increase your speed. You can use any DNS server you want; However, let’s take a look at how to replace your existing DNS with the ones on Cloudflare.
To change DNS server settings in Windows, follow these steps:
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go to the Windows Control Panel.
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Go to Network and the Internet Settings.
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Click Network and Sharing Center.
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In the left sidebar, click Change adapter settings.
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Right click on your preferred network connection and go to it Properties.
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In the Networks tab, find Internet Protocol version 4 (TCP/IPv4) Double click on it.
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Check the circuit Use the following DNS server addresses.
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Enters 1.1.1.1 And 1.0.0.1 In the He prefers And Alternate DNS servers.
If you are using a macOS device, refer to this Article explaining how to change DNS server in macOS. Make sure to replace the servers with the ones listed above. If changing DNS servers also fails to show its magic, then move on to the next fix.
3. Disable IPV6
IPV4 and IPV6 are the two main types of IP addresses available. While IPV4 is 32-bit, IPV6 is 128-bit. In the process of connecting to a website, your connection looks for IPV6 addresses first to see if they are available.
If not available, it will use IPV4 addresses. Although IPV6 is faster than IPV4, it may cause delays when it is not available.
It may also cause the Edge browser to crash if it cannot determine the IPV6 address. Disable IPV6 from Wi-Fi properties to rule out this cause. To disable IPV6 on a Windows machine, follow these steps:
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Open control Board By searching in the Windows search bar.
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Go to file Network and the Internet.
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Click Network and Sharing Center.
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On the left sidebar, click Change adapter settings.
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Right click on the network connection and go to Properties.
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On the Networks tab, uncheck Internet Protocol version 6 (TCP/IPV6) can.
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click Yes to apply the changes.
Refer to this article for Instructions on how to disable IPV6 on macOS devices. On macOS, the process is more straightforward.
When IPV6 is disabled, restart the Edge browser and see the same page to check if the problem is resolved. If it persists, then move on to the next fix.
4. Disable Microsoft Edge extensions
One last resort is to disable all extensions in your Microsoft Edge browser, especially ad blockers and similar extensions that directly interfere with your browser’s script. In case this fix does not work, you can simply reset the Edge browser.
5. Reset Microsoft Edge
You can reset Microsoft Edge to return all of its settings to default if none of the above solves the problem. Here’s how to do it if you haven’t done it before:
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Open the Microsoft Edge browser on your device.
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tap on Three horizontal dots in the upper right corner.
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Click Settings in the dropdown menu.
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On the left sidebar, click Reset.
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Click Restore settings to their default values.
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click Re-Set in the popup window.
Restoring settings to their default state usually resolves most issues. Restart the Edge browser to see if you can now access the page.
If not, your only option would be to switch to another browser or visit those pages that show you errors while running another browser in parallel. Before doing that, try to launch the same website in an InPrivate window.
You can do this by clicking Three horizontal dots in the upper right corner and select New InPrivate window. Use the same address in the erroring Edge browser to see if it works perfectly in private mode.
Get your Microsoft Edge browser up and running
We hope that one of the solutions in the list has fixed the problem for you. If nothing works, you can clear your browser’s cache and cookies to eliminate any possibility of cached data interfering with the process.
It’s hard to leave Microsoft Edge if you’re an avid Edge user, but Firefox also paves the way with its privacy-conscious support. Try it one day if you haven’t already.
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