Disney+ is one of the most popular video streaming services available, but it doesn’t always work the way it should. There is nothing more frustrating than not being able to use your Disney+ account due to common errors and issues.
This guide will explain all the steps you can take to resolve any issues you have with streaming Disney + across any of your devices.
1. General Tips to Fix Disney + Issues
Most of the problems you will encounter while trying to stream Disney+ come from the app itself, your device, or your internet connection.
As a result, here are some general tips to fix common Disney+ issues in minutes. Try each of them in turn to see if it fixes the problem.
- Restart your TV, streaming device, computer, or phone.
- Close the Disney+ app and reopen it.
- Restart your router.
- Check for internet problems or improve slow or unstable Wi-Fi connection.
- Update the Disney+ app.
- Uninstall and reinstall the Disney+ app.
- Check for updates to your TV or streaming device.
- Uses Downdetector’s Disney + . Page To see if the Disney+ service is down.
If that doesn’t work, keep reading for specific tips and a list of common Disney+ error codes and what they mean.
2. “Unable to connect” error message
A recurring issue with Disney+ is seeing an “unable to connect” error. This means that your device or browser failed to connect to the server.
This usually happens because Disney+ is overburdened with too many users trying to access it at once. Other times, it’s because you opened the app too quickly before your device could establish an internet connection. This issue usually fixes itself within a few minutes. Close the app, wait a minute or two, then try again.
3. Disney+ keeps crashing
Does Disney+ keep crashing? The first step is to restart the Disney+ app and the device you’re watching.
If the problem persists, check for updates for Disney+ and your device (be it TV, smartphone, tablet, etc.). Finally, if no luck, uninstall and reinstall Disney+. If you still can’t get the app to run after doing all that, your best bet is to head over to a file Disney + . Help Center or call them.
4. You see error code 39 and error code 83
Two of the most common Disney+ problems are error code 39 and error code 83. However, these are just two of the common Disney+ error codes that you may encounter.
Error code 39 means that the video you are trying to watch cannot be viewed at the moment. This may be a region availability issue. Depending on where you live, some content may be unavailable or come and go depending on the time of year.
Also, error 39 can often occur when trying to stream Disney+ using the Xbox app. As a first step, try restarting your Xbox. It’s also helpful to start streaming on another device and then “Continue Watching” on your Xbox.
Error code 83 is another common problem. This error occurs when mobile data is used for streaming instead of Wi-Fi or when iPhone or Android users connect to a hotspot. If possible, the best solution is to connect to a Wi-Fi network.
5. Common Disney+ Error Codes
There are many other error codes you may see, most of which are related to broadcast rights issues. This means that the content you are trying to watch is no longer available, unavailable or unavailable where you live.
Some of these items include error code 11, error code 15, error code 29, error code 35, error code 36, error code 41, and error code 44.
These errors can also sometimes occur due to internet problems. If you are confident that content can be viewed in your area, restart the application and try again.
Error code 22 is a good thing, as it means Disney+’s parental controls are working as intended, and they’re blocking age-restricted content. If you are tired of hearing kids complain, you can turn it off in settings, but then they can access any show or movie.
Error code 31 tells you that the app is having trouble verifying your location. This is because your device’s location settings are disabled, or you are trying to use a VPN to watch content. Sometimes this happens in a hotel or public Wi-Fi as well. Most VPNs work, but some don’t, so you’ll want to try the best VPNs with a free trial period.
Error code 43 means that you previously put a movie or show on your watchlist, but it is now no longer available to stream. You’ll either need to wait for it to come back or remove it from your watchlist.
Error code 86 looks terrible: “Sorry, this account has been banned.” However, anything could be caused by a payment issue, a password issue, or it is possible that the account has been hacked or hacked. Contact Disney Support to resolve the issue.
6. Delayed videos and buffering
It can be infuriating when you’re trying to watch a movie or show, but the stream gets delayed. Latency and buffering of videos isn’t a way to enjoy yourself, so you’ll likely want to fix this, especially if you know your internet is fine apart from Disney+.
First, if your video is laggy or is buffering, you should take an internet speed test using Ookla’s Speedtest webpage or a suitable alternative.
Depending on the speed test results, you can conclude that it is a Disney+ problem, especially if you have a good connection on other websites. In this case, you should try clearing your browser cache if you are on the web and try again. If the problem persists, you will need to contact Disney+ support.
7. Change or reset your Disney + password
At some point, you may need to change your Disney+ password. Here’s how to do it.
- open the Disney + . app or visit disneyplus.com.
- In the app, tap your profile icon in the bottom bar. In the web app, hover over a file Profile personly in the upper right corner.
- go to the the account.
- Choose change password.
- Enter the current password.
- Enter the new password.
- Once done, select Memorizes.
The process is the same for almost any device, be it the app, Apple TV, PS5 or more. You will receive an email to confirm the change.
Is Disney+ working again?
These are the most common problems or error codes that people encounter on Disney+. If you still need help, browse the Disney+ Help Center, which contains help articles and ways to contact the support team.
Alternatively, if you still can’t fix the problem and are tired of Disney+, it’s time to look for an alternative streaming service.